Mathew Patterson

Customer service and the chamber of secrets
Webstock
  • Description

    Your customer service team have access to incredible amounts of information about your customers; how they talk, how they think and what they want to achieve. But it may never reach your designers, developers, product managers or marketers.

    Learn how to unleash the customer secrets trapped inside your customer service team through practical tools, processes and systems.

Erin McKean

Words as tools
Webstock
  • Description

    So much of the discussion about words focuses on whether a word is ‘real word’ or not, ignoring the important question: does this word do the job it’s supposed to do? How can we evaluate words of English for effectiveness? How would we provide writers and speakers with the right word-tool for the job, whatever that job may be?

Natasha Lampard

Onsens, Entrepreneurs and the Long Game
Webstock
  • Description

    "What if, instead of focusing on exits, we focused on sticking around?"


    A japanese hot water spring that has been operated for 52 generations of the same family over a period of 1300 years has a lot to teach us about our attitudes in entrepreneurship. Natasha Lampard of Webstock about longtrepreneuship

Kate Kiefer Lee

Writing in the Real World
Webstock
  • Description

    Whether or not you identify as a writer, you probably write every day. Most writing goes unnoticed, but emails, proposals, creative briefs, and blog posts are all meaningful forms of written communication. Developing your writing skills can strengthen your relationships, give you clarity when you need it, and transform your work. In this session, we’ll look at big and small ways to improve your writing.

    We’ll talk about how to get past the fear many of us feel at the beginning of a project by reframing the way you think about writing. You’ll learn how to move in stages through the writing process—even on small projects and short blurbs. We’ll talk about how to communicate your ideas clearly, kindly, and in your voice. And finally, we’ll throw out the rules you were taught in school and replace them with some practical self-editing tips to make your writing polished and uniquely your own.

Klara Lindner

How to scale energy services for the 2$-per-day society
Service Experience Camp
  • Description

    Africa has seen a technological development from zero to mobile and is therefore a place of disruptive change. The Berlin-based start-up Mobisol is part of this ‘revolution’ bringing the internet of things to Tanzania and Rwanda. With the help of service design, the company has created a service ecosystem to bring electricity to thousands of people who have less than a dollar to spend per day. Klara will share insights in how they used service design to shape their business and how she trained a tech team in becoming more customer-centric.

    Filmed at the Service Experience Camp 15
    Berlin - 14.11.2015

    Speaker:
    Klara Lindner
    Service Design Lead, Mobisol

    Filmed and Edited by:
    Vladimir Georgiev
    Merja Hannikainen
    Joseph Murphy

Fried Grosse-Dunker

Home eat Home – Building a food service with Coca-Cola
Service Experience Camp
  • Description

    ‘Home Eat Home‘ is a young Berlin-based business offering on-demand meals in decentralized pick up stations. Like others it combines lean startup and service design methods to delight customer, grow and scale. But unlike others it has the unfair advantage of Coca-Cola being its lead backer. The global giant provides relationships, resources, and reach. Fried, co-founder of ‘Home Eat Home’, and Marius, Coca-Cola’s global director for innovation & entrepreneurship, will share their perspectives on how the new service came to be – and why it is a win for both of them.

    Filmed at the Service Experience Camp 15
    Berlin - 14.11.2015

    Filmed and Edited by:
    Vladimir Georgiev
    Merja Hannikainen
    Joseph Murphy

Vicky Pryce

Vicky Pryce on Women in Business
WikiStage ESCP Europe - London
  • Description

    Vicky Pryce at WikiStage ESCP Europe 2015 London on women in business

What does learning from others mean?
WikiStage SUEZ 3
  • Description

    Learning from others is a very important question nowadays. Let’s take the situation of the world as it is. It is called postcolonial world. What does it mean to say that our world is considered postcolonial? It means that learning does not come from one single culture or language. One easy way of characterizing the colonial situation is to say that you have, in a colonial situation, some kind of imperial language which is supposed to be the language of the learning, the language of the beautiful, the language of truth, etc.
    Everybody else needs to learn that language, as it is the imperial language, the language of the truth. To say that we are in a world which is postcolonial is that you have total equivalence of culture and languages. And this is a situation in which one can say that you can learn god knows what from god knows who. In other words, learning becomes a radically symmetrical situation encounter. You learn in a symmetrical situation that encounter is learning, in other words encounter is truth. In other words, you are able to step out of your comfort zone, your understanding, your own perspective of the world in order to embrace a different perspective.

    If you are precisely in a situation of understanding what it means that one language in the world is one language among others, one language among other equivalent languages. And, this is why this world is both plural, really diverse world, and also one world. And, hopefully, having such an attitude, adopting such a posture of understanding what it means to learn from others in a situation of radical symmetry is going to teach us some fundamental truth about our time - what it means to be living in a global world.

    We talk about globalization, but when we talk about globalization what it means mainly is that you have all these financial fluxes and fluxes of goods, etc. What does it mean for us, as human beings to learn to inhabit one single world? It means to inhabit it with our differences and at the same time multiply the richness of such a world by precisely learning how to live together, which means how to get from each other the richness of this world, and the multiplicity of perspectives. So, learning from others would mean one world, but one diverse world.


    www.wikistage.org

    Help us caption & translate this video!

    http://amara.org/v/HaJI/

Elon Musk

Elon Musk - Work ethics, Principles, Attitude, Failure - Pearls of Advice.
  • Description

    An analysis of Elon Musk's beliefs, work ethics, strategies. His attitude towards a product, consumers and criticism. His first principles approach to problems and tenacity is worth appreciating. However the highlight of his character is his attitude towards failure.
    Clips from elon musk interviews, elon musk commencement speech.
     

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